Disclosure based on the Specified Commercial Transactions Act
Company Name
Yugen Co., Ltd.
Name of business operator
Xie Mingda
Location of the business
Urban Plaza 4F, 3-3-9 Nakamachi, Atsugi City, Kanagawa Prefecture 243-0018
Business contact information
046-221-2301
Business hours
Shop information, etc.
Opening hours: Monday to Friday 09:00 to 17:00
Closed on: Saturdays, Sundays, public holidays, and during the New Year period.
*Please use the "Contact Us" form on our website for inquiries.
Payment method and timing
We accept credit cards, PAY ID deferred payment, carrier billing, convenience store payments, and bank transfers.
PAY ID Postpay:
• Convenience store payment: Payment due on the 10th of the following month after billing: Payment fee: 350 yen (tax included)
• Bank transfer: Payment will be deducted from your designated account after billing; Payment fee: Free
Bank transfer payment (payment within 5 business days after invoice):
• Payment processing fee: 360 yen (tax included)
Product delivery time
<About shipping>
Your order will be delivered via Kuroneko Yamato's refrigerated delivery service.
Although the product page displays "Additional shipping charges apply," all currently sold items include free shipping, and the shipping cost is included in the product price.
However, for deliveries to Hokkaido, Northern Tohoku (Aomori, Iwate, Akita), Chugoku, Shikoku, Kyushu, and Okinawa, an additional area-specific shipping fee will be charged.
* Hokkaido, Shikoku, Kyushu: 363 yen; Northern Tohoku, Chugoku: 242 yen; Okinawa: 1,247 yen
• Credit card / PAY ID deferred payment / Carrier billing → Orders will be shipped within 7 business days after order confirmation.
・Convenience store payment / Bank transfer → We will ship within 7 business days after confirming your payment.
*If payment is not received by the payment deadline, your order may be cancelled.
*Depending on the product, delivery may take longer.
*Please note that delivery may take longer than usual due to year-end and New Year holidays, long weekends, weather conditions, traffic conditions, etc.
<Regarding delivery date>
To ensure the product arrives in the best possible condition, please specify your desired delivery date.
Our bread is packaged to maintain its frozen state during delivery, but it is susceptible to temperature changes. Please store it in the freezer immediately after receiving it.
Furthermore, to maintain product quality, we do not recommend delivery to parcel lockers. Please specify a date and time when you can definitely receive the package.
Regarding returns
Due to the nature of the product, we cannot accept returns, refunds, or exchanges for reasons unrelated to product defects.
In the event of a defective product or delivery problem, please contact us in advance within 7 days of receiving the product via the inquiry form or by phone (0120-10-6800), and return the item with shipping costs paid by us.
We will replace the item with a new one or issue a refund.
If the replacement is due to a defect on our part, we will cover the shipping costs.
*Please do not discard the product; return it to us.